Application Support

If you experience any issues with the Prepare application or have questions about its functionality, please contact us using the information below. We aim to respond to all support requests within two to three business days.

Submitting a Support Request

To help us resolve your issue as efficiently as possible, please include the following information in your support request:

  • Your device model (e.g., iPhone 15, iPad Air)
  • Your iOS version (e.g., iOS 18.2)
  • A clear description of the issue, including any error messages
  • Steps to reproduce the issue, if applicable
  • Screenshots, if relevant to the issue

Contact Email

Expected response time: 2–3 business days

General Inquiries

For general inquiries related to SILVER BISON LLC, including consulting services and business matters, please use the same contact email above. We will route your request to the appropriate team member.